My Mission
UX that informs business strategy, product roadmap and organizational intelligence
The Infatuation
A food review site and mobile app that is owned by JPMC. I was their Head of UX Research. This was a foundational project I did in collaboration with Product Managers, designers and business leaders.
Medallia 1
One of the biggest players in the CX (customer experience) space, the product is quite complex and I was working there as they transitioned from services/account managers to a self-service app for their clients, it was a large undertaking and I’m glad to have had the experience of doing such foundational work and building a team to support ongoing changes as well.
Medallia 2
This was the project that really had me dive into AI/ML applications and their perception by end users. Building user trust was a huge part of the project.
Prezi
A dynamic presentation tool that had a huge market share in the academic/education market but the team was focused on expanding to the business market while I was there. Specifically roles that do a high volume of presentations such as Sales.
Design Work
Examples of UI and UX Design work for various projects, mostly done using Figma and Adobe Creative Suite