Project Goals: 

Who are the potential users, and how do we create adoption?

Challenges:                                        

“We already know what to build, just clean up the version for service management and pass off to customers”

Solutions:                                       

Research Education, Find strongest allies within the stakeholders, Split research into phases and show usefulness at end of each phase.

Design is a huge ally in this part as well, and we split up the work of allyship